Electrorecâmbio – Climatização e Ventilação, Lda. thanks you for your interest in our company and the trust you place in us.
This Privacy Policy applies to the processing of personal data that Electrorecâmbio carries out as part of its commercial activities and the services it provides.
The protection of your privacy in the processing of your personal data is an important concern to which we attach particular importance during our business processes. The personal data we collect is provided directly by the data subject and is kept confidential and processed in accordance with current legislation. Data protection and information security are part of our company policy.
What data do we collect about you?
Your personal data is only stored when you provide it voluntarily. Electrorecâmbio processes the data of Data Subjects in a manner that is appropriate, relevant and limited to what is necessary in relation to specified and particular purposes, always on the basis of the principle of good faith.
The Data Subject provides their data within the framework of the contractual relationship, whether for the performance of a contract for the provision of services, or simply to request information or purchase material.
How do we use your personal data?
We use your data for the following purposes:
- To provide maintenance and/or repair and installation services requested by the Data Subject;
- To send commercial communications, such as scheduling services and other information related to the Data Subject’s request;
- To execute contracts and to manage commercial processes;
- To ask the Data Subject’s opinion, namely through satisfaction surveys after the services that have been completed;
- Use of cookies to track visitors’ preferences on the website (https://www.electrorecambio.pt/), where you will have access to our Cookies Policy.
Who do we disclose your data to?
Electrorecâmbio does not disclose the Data Subject’s data to third parties without the Data Subject’s consent.
However, there are safeguards, and we may disclose the Data Subject’s data to the following entities:
- Affiliates. If it is necessary to pursue the Data Subject’s request between affiliates;
- Trusted business partners;
- Service providers. If the Data Subject’s request has to be followed up with the representative(s) of the brand(s) of the Data Subjects’ equipment;
- To comply with the law or respond to legal proceedings;
- To protect the rights or security of Electrorecâmbio or any affiliate;
- Other entities associated with business transactions, as part of a merger or transfer process, or in the event of bankruptcy.
What are your rights?
The Data Subject has the right to obtain from the controller confirmation as to whether or not personal data concerning him/her is being processed.
The Data Subject has the right to obtain from the controller the rectification of inaccurate personal data concerning him/her.
The Data Subject has the right to request the deletion of their personal data, and Electrorecâmbio is obliged to delete the personal data within a maximum period of 30 days when one of the following reasons applies:
- The personal data is no longer necessary for the purpose for which it was collected or processed;
- The Data Subject opposes the processing of the data (in cases where the processing is based on consent) and there is no other basis for the processing;
- The Data Subject opposes the processing and there are no prevailing legitimate interests justifying the processing.
The Data Subject has the right to obtain from the controller the restriction of the processing of his/her personal data.
The Data Subject has the right to receive personal data concerning him/her that he/she has provided to a controller, and the right to transmit such data to another controller.
Your requests will be processed within a maximum of 30 days from the date of reception of the request. Please note that due to legal requirements, your request may not be fulfilled immediately. In any case, you will be informed of the measures taken to this end within a maximum of 30 days from the time the request is made.
If your requests are manifestly unfounded or excessive, Electrorecâmbio has the right to demand payment of a fee for administrative costs.
Data Subjects have the right to withdraw their consent to the processing of their personal data at any time. Personal data will be deleted if your consent to its storage is withdrawn, if the provision of personal data to achieve the intended purpose is no longer necessary or if the storage of personal data is inadmissible due to other legal reasons.
Data that is required for billing and accounting purposes or that is subject to storage for legal reasons will not be affected until the end date required by law.
For questions relating to the processing of your personal data, you should contact our Data Protection Officer by letter or e-mail to:
ELECTRORECÂMBIO – CLIMATIZAÇÃO E VENTILAÇÃO, LDA.
A/C RPD – BRIGITTE GOMES
R. ALEXANDRE HERCULANO, Nº 175 – R/C
2005-181 SANTARÉM
rgpd@electrorecambio.pt
Electrorecâmbio reserves the right, without prior notice and whenever justified, to make adjustments or changes to this Privacy Policy, such changes being duly published on this website.
Last updated: May 2018
Contact
Rua Alexandre Herculano, 175 R/C,
2005-181 Santarém – PORTUGAL
+351 243 30 70 40
+351 243 33 31 60
Legal Information
As an alternative to the complaints book you can contact the National Center for Information and Arbitration of Consumer Conflicts – CNIACC
Rua D. Afonso Henriques, 1 – 4700-030 BRAGA
geral@cniacc.pt